Refund Policy

Refund window

Relaion Inc. offers a 14-day refund window from the date of each paid purchase. If you are not satisfied with your subscription, you may request a full refund of that purchase within 14 days of the order date, no reason required. After the 14-day window, purchases are non-refundable except where a refund is required by applicable law or is approved by Paddle under its Refund Policy (see "Exceptions" below).

This 14-day window applies to each qualifying purchase. Renewal payments are treated as new purchases and each has its own 14-day window.

How refunds are processed

Payments are processed by Paddle, our Merchant of Record. Approved refunds are issued by Paddle to the original payment method; we do not issue payments outside Paddle for Paddle transactions.

Cancelling your subscription

You may cancel your subscription at any time from Account & Billing in the app. Cancellation prevents future renewals and normally takes effect at the end of your current paid billing period. You will continue to have access to your paid plan until that date, after which your account reverts to the Free plan. Cancelling part-way through a billing period does not, by itself, create a refund or credit for the unused part of that period.

Exceptions

Exceptions may apply where:

• a refund is required by applicable law;
• mandatory consumer rights apply;
• the service is materially defective or not provided as described; or
• Paddle, as Merchant of Record, approves a refund under its applicable Refund Policy.

How to request a refund

To request a refund within the 14-day window, visit paddle.net and follow Paddle's buyer-support and refund process, or email us at enquiries@relaion.ca with your order details and we will review your request with Paddle. We aim to respond to refund requests within a reasonable time, and Paddle's standard processing times apply to the return of funds.

Paddle's own refund terms are available at paddle.com/legal/refund-policy.

Introductory access

Introductory feature access is provided free of charge, requires no payment details, and involves no charge when it ends. Because no payment is taken, no refund arises. When introductory access ends, your account simply continues on the Free plan unless you choose to purchase a paid plan.